Terms & Conditions of Sale

The terms that apply to every quote, order and sale by Pump Spares Direct.

Title

Effective date: 27 October 2026

Overview & Acceptance

Products, RFQs, Quotes & Ordering

1. Request for Quote (RFQs)

2. Quotes

3. Order Confirmation

4. Aftermarket Components

5. Customer Responsibilities

Pricing, Payment & Taxes

6. Pricing & GST

7. Price Variations

8. Payment Terms

9. Minimum Order Values

Shipping, Delivery & Risk 

10. Dispatch Method

11. Delivery Timeframes

12. Transfer of Risk & Title

13. Missing, Damaged or Short Supplied Goods

Product Suitability, Fitment & Installation

14. Customer Responsibility for Part Selection

15. Reliance on Information

16. Installation Requirements

Returns, Cancellations & Credits

17. Change-of-Mind Returns

18. Incorrect Supply by PSD

19. Returns (RMA Process)

20. Customer Cancellations

Warranties & Warranty Claims

21. Consumer Guarantees & Warranty

22. Aftermarket Warranty

23. Failures That Are Not Faults

24. Warranty Process Requirements

User Submissions & Personal Information

25. Technical Information Provided by Customer

26. Privacy Compliance

Third-Party Links, Manuals & OEM Information

27. External Resources

28. Third-Party Accuracy

Limitation of Liability

29. Non-Excludable Rights

30. Excluded Losses (Consequential Loss)

31. Liability Cap

32. Technical Advice Disclaimer

Termination & Cancellation Rights

33. PSD Termination Rights

34–35. Customer Cancellation

Miscellaneous

36. Governing Law

37. Severability

38. Electronic Communications

39. Entire Agreement

Overview & Acceptance

These Terms & Conditions of Sale (“Terms”) govern all quotations, RFQs, orders and supply of goods by Pump Spares Direct (“PSD”, “we”, “us”, “our”). By submitting an RFQ, accepting a Quote, placing an Order, or paying for goods, you agree to these Terms.

 

Most of our customers buy for business use. Whether you buy for business or personal use, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms takes those rights away (see clause 29). Some clauses apply differently depending on the kind of goods, and those clauses say so.

 

These Terms apply instead of any terms printed on your purchase order or other documents, unless we agree otherwise in writing. We may update these Terms from time to time. The version in effect when your Order is confirmed applies to that Order.

1. Request for Quote (RFQs)

An RFQ is an enquiry only and does not constitute an Order or guarantee price, suitability, or availability. PSD may request additional information including pump photos, manuals, ID plates, or part numbers, before issuing a Quote. PSD may decline RFQs where information is insufficient or inconsistent.

2. Quotes

Quotes are valid only for the duration stated on the Quote (generally 7–14 days). Prices may vary due to supplier changes, OEM increases, freight fluctuations, or exchange rate movements. A Quote does not reserve stock unless explicitly confirmed by PSD.

3. Order Confirmation

An Order is confirmed when:

(a) you accept the Quote in writing, by purchase order or by payment; and

(b) we receive full cleared payment, or an approved purchase order where a credit account has been agreed.

 

If a supplier or manufacturer tells us the Goods are unavailable after you have paid, we may cancel the Order. If we do, we will refund everything you paid for the unavailable Goods.

4. Aftermarket Components

Aftermarket parts are identified as aftermarket on your Quote. They are made to fit and perform in place of the original part but may differ in appearance, materials or part numbering from the OEM original. We do not represent an aftermarket part as OEM-equivalent unless we confirm that in writing.

5. Customer Responsibility

Please make sure the details you give us, such as model numbers, serial numbers, part numbers and application information, are correct. We rely on them to identify and quote your parts.

6. Pricing & GST

All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.  GST will be added to all taxable supplies at Invoice.

7. Price Variations 

PSD reserves the right to revise pricing at any time before Order confirmation if suppliers, OEMs, or freight providers adjust their prices.

8. Payment Terms 

Payment must be made before dispatch unless a credit account has been agreed in writing. We do not charge a card surcharge. For card payments, we may ask you to verify your identity or pay by EFT before we place the order. You are responsible for your own bank's fees, including any international transaction charges.

 

Overdue amounts on credit accounts incur interest at 10% per year from the due date, and you must pay our reasonable costs of recovering overdue amounts, including collection agency and legal costs. If you reverse or dispute a card payment for Goods that were delivered as ordered, the amount remains payable.

9. Minimum Order Values 

Suppliers may impose Minimum Order Values (MOVs) or handling charges, and PSD may pass these through to the Customer.

10. Dispatch Method 

PSD may supply Goods via “blind shipping,” where suppliers dispatch directly using generic packing slips without branding or pricing. Where unavailable, PSD may receive, inspect, and re-dispatch Goods.

11. Delivery Timeframes

Lead times and delivery estimates are our best estimate based on supplier and carrier information and are not guaranteed. We will tell you promptly if we learn of a delay. To the extent the law allows, we are not liable for delays caused by carriers, supplier lead times or events outside our reasonable control, such as severe weather, industrial action, border delays, pandemics or supply chain shortages.

12. Transfer of Risk & Title

Goods of a kind ordinarily acquired for personal, domestic or household use stay at our risk until they are delivered to you.

 

For all other Goods, risk passes to you when the Goods are handed to the carrier. If Goods are lost or damaged in transit, we will still lodge and manage the claim with the carrier for you and pass on whatever the carrier pays.

 

Freight we quote includes the carrier's transit cover, which is capped (currently about $4,500 per consignment) and subject to the carrier's claim conditions. For consignments valued over the cap, we may include the cost of extra transit cover in the Quote. If you ask us to remove it, any value above the cap travels at your risk for Goods not of a household kind. We may require a signature on delivery for consignments over $1,000. The carrier's proof of delivery (signature or photo) is evidence that the Goods were delivered.

 

Title in the Goods passes to you only when we have received full cleared payment. Where we supply Goods on credit, these Terms create a security interest in those Goods and their proceeds under the Personal Property Securities Act 2009 (Cth) (PPSA) until they are paid for in full. You agree that we may register that interest on the PPSR, and, to the extent the law allows, you waive your right to receive any notice under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA and a verification statement under section 157.

13. Missing, Damaged or Short Supplied Goods

Please inspect Goods when they arrive. Tell us about missing, damaged or incorrectly supplied items within 7 days of delivery, with photos of the goods and packaging, so we can claim with the carrier or supplier in time. Late notice can make a carrier claim impossible, but it does not limit your rights under the Australian Consumer Law.

14. Customer Responsibility for Part Selection

Where you choose the part number or specification, you are responsible for checking the part suits your application, pump model and operating conditions. A part supplied to the part number or specification you gave us is not faulty just because it does not suit your equipment.

 

Where we identify a part for you, we do so using the information you give us. If that information turns out to be incomplete or wrong, we are not responsible for a resulting mismatch.

15. Reliance on Information

We take care with technical advice, cross-referencing and part identification, but it relies on the information you supply. Please check the part number against your equipment before you accept a Quote.

16. Installation Requirements

Installation, commissioning and operation must be carried out by qualified personnel in line with the manufacturer's instructions. To the extent the law allows, we are not liable for failures caused by incorrect installation, misuse, unsuitable system conditions, chemical exposure, cavitation or operation outside the manufacturer's specifications.

17. Change of Mind Returns

We do not accept change-of-mind returns for OEM or aftermarket parts, because most parts are ordered specifically for you. We may accept a goodwill return at our discretion, as set out in our Returns & Refund Policy. This does not affect your rights under the Australian Consumer Law.

18. Incorrect Supply by PSD

If we supply the wrong item because of our error, we will replace or correct it at our cost, including freight both ways.

19. Returns (RMA Process)

All returns need a return authorisation (RMA) from us first. Goodwill returns of non-faulty goods must be unused, in original packaging and in resalable condition, and a restocking fee of 15% to 25% applies, which we will confirm before you send the item. Faulty or incorrectly supplied goods are handled under our Faults & Warranty Claims page and are not subject to these conditions.

20. Customer Cancellations

Once we have placed your Order with a supplier or manufacturer, it cannot be cancelled, because we become liable for those Goods. Before then, contact us and we will cancel at no cost.

21. Consumer Guarantees & Manufacturer Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Some OEM parts also carry a manufacturer's warranty, which is in addition to those rights. If a part we supplied fails, contact us first and we will work through it with you and our supplier. See our Faults & Warranty Claims page.

22. Aftermarket Warranty

Aftermarket parts come with the same Australian Consumer Law guarantees. Any warranty from the aftermarket manufacturer is in addition to those rights.

23. Failures That Are Not Faults

A failure is not a fault in the Goods where it is caused by: dry running; cavitation; water hammer; abrasive wear; chemical incompatibility; electrical supply faults; incorrect installation; misuse; system design issues; modification of the Goods; or normal wear and tear.

24. Warranty Process Requirements

To assess a claim, we may ask for pump details, system conditions, a fault description, photos or video and any test results, and the part may need to be inspected. If the claim is accepted, we reimburse your reasonable cost of returning the part.

 

Before any inspection that could attract a fee, we will tell you the likely cost and ask for your approval. If you don't approve it, we will return the part to you at your cost or hold it for collection for 30 days. The full process is on our Faults & Warranty Claims page.

25. Technical Information Provided by Customer

By supplying pump details, manuals, ID plates, or technical information, the Customer grants PSD permission to use the information solely for quotation, order fulfilment, warranty processing, or technical verification.

26. Privacy Compliance

We handle personal information as described in our Privacy Policy.

27. External Resources

PSD may provide links to external OEM manuals and resources. These links are provided to ensure information is current and to avoid hosting copyrighted material.

28. Third-Party Accuracy

We do not control third-party content such as manufacturer manuals and websites, and we cannot guarantee it is accurate or complete. Please check critical details with us before you rely on them.

29. Non-Excludable Rights

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition imposed by the Australian Consumer Law (ACL) or any other applicable law that cannot be lawfully excluded.

30. Excluded Losses (Consequential Loss)

This clause applies to Goods that are not of a kind ordinarily acquired for personal, domestic or household use. For those Goods, and to the extent the law allows, we are not liable to you or any third party for indirect or consequential loss, including: (a) loss of profit, revenue or business opportunity; (b) loss of production or downtime; (c) loss of goodwill; (d) damage to other equipment or property; or (e) labour, crane hire, removal or reinstallation costs; whether arising in contract, tort (including negligence), under statute or otherwise.

31. Liability Cap

For Goods that are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited, to the extent the law allows and at our option, to: (a) replacing the Goods or supplying equivalent Goods; (b) repairing the Goods; or (c) paying the cost of replacing the Goods, acquiring equivalent Goods, or having the Goods repaired.

 

Otherwise, and to the extent the law allows, our total liability for any claim connected with an Order is limited to the price you paid for the Goods in that Order.

32. Technical Advice Disclaimer

Technical guidance we give is based on the information you supply and is not professional engineering advice. For system design, duty-point selection or safety-critical applications, please have a qualified engineer confirm the selection.

33. PSD Termination Rights

We may decline or cancel an RFQ, Quote or Order where information provided is inaccurate or incomplete, the Goods become unavailable, a clear pricing error has occurred, supply has become impractical, or the transaction appears fraudulent or unlawful. If we cancel an Order, we will refund everything you paid for the cancelled Goods.

34. Customer Termination

The Customer may not cancel an Order after PSD has placed it with a supplier or OEM.

35. Supplier Cancellation Fees

If you ask to cancel after an Order is placed and the supplier agrees, we will pass on any cancellation or restocking fee the supplier charges us, and tell you the amount before we proceed.

36. Governing Law

These Terms are governed by the laws of the state in which PSD has its principal place of business, and the courts of that state have jurisdiction over any dispute.

37. Severability

If any clause is unenforceable, the remainder of the Terms will continue in full force.

38. Electronic Communications

RFQs, Quotes, and Order confirmations may be issued electronically. Electronic communications are deemed received when transmitted unless proven otherwise.

39. Entire Agreement

These Terms, together with your Quote, form the entire agreement between us for each Order. This clause does not limit any liability for misleading or deceptive conduct or any right you have under the Australian Consumer Law.